Deligent

AI-powered customer support and knowledge base platform with intelligent chatbots and seamless human escalation

Two Powerful Bots, One Platform

CSBot (Customer Support)

Customer-facing chatbot that embeds on your website, providing instant AI-powered support with automatic escalation to human agents when needed.

  • Embed on your website with customizable widget
  • AI searches your documentation for instant answers
  • Automatic escalation to human agents when needed

SearchBot (Internal Knowledge Base)

Internal knowledge base search for your team members, accessible via web interface, Claude Desktop (MCP), and messenger platforms.

  • Web interface with custom domains
  • MCP integration for Claude Desktop and AI tools
  • Messenger integrations (Slack, Discord, Teams, Mattermost)

Powerful Features

AI-Powered Document Search

Powered by Google Gemini's managed File Search service, the platform automatically indexes and searches your documentation with state-of-the-art RAG technology.

  • Fully managed RAG with automatic chunking and embeddings
  • Automatic source citations in all responses
  • Strict document-only responses (no general knowledge)

Multiple Data Sources

Connect various data sources to build a comprehensive knowledge base with automatic synchronization.

  • Git repositories (GitHub, GitLab)
  • Cloud storage (S3, Google Cloud Storage, Drive, Dropbox)
  • Collaboration tools (Notion, Slack, Linear)

Smart Human Escalation

When AI can't find the answer, it automatically escalates to the best-fit human agent using intelligent matching.

  • AI-powered agent assignment based on specialties
  • WebPush notifications for instant agent alerts
  • Export tickets to Linear, Jira, or GitHub Issues

Multi-Platform Access

SearchBot is accessible through multiple interfaces, making it easy for your team to get answers wherever they work.

  • Web interface with custom domains (yourcompany.deligent.app)
  • MCP integration with Claude Desktop and AI coding tools
  • Messenger bots (Slack, Discord, Microsoft Teams, Mattermost)

How Deligent Works

1

Connect Data Sources

Link your Git repositories, documentation sites, cloud storage, and collaboration tools. Deligent automatically syncs and indexes your content.

2

Configure Your Bots

Set up CSBot for customer support on your website and SearchBot for your team's internal knowledge base queries.

3

Get Instant Answers

Users and team members ask questions in natural language. AI searches your documents and provides accurate answers with source citations.

Perfect For

SaaS Companies

Provide instant customer support while reducing support team workload with AI-powered responses

Development Teams

Search internal documentation, code repositories, and technical resources without leaving your workflow

Enterprise Teams

Centralize knowledge across multiple platforms with granular access control and team permissions

Ready to transform your customer support?

Start your 7-day free trial today. No credit card required.